Guest Services Supervisor (Hotel)
Marina Bay Sands
- 新加坡滨海湾
- 长期
- 全职
- Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.
- Monitors baggage handling requests which include luggage delivery and pick-up for arrivals and departures.
- Supervises the luggage storage rooms to ensure baggage is properly arranged and stored (as recommended) and that the environment is hazard-free.
- Handles baggage-related requests such as long-term/short-term storage, luggage repair and etc.
- Competent to operate property management system to carry out and delegate task.
- Processes guest's request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.
- Involves in scheduling Bellmen on break board and assist management of scheduling.
- Assigns duties to Bellmen during shift to ensure proper follow-ups.
- Competent to operate FCS system to carry out and disseminate task to the Bellman.
- Register guest in the Property Management System (Opera). Record and update all pertinent data into guest details as needed.
- Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.
- Performs any other duties and responsibilities as and when assigned by the management.
- Certificate in Hospitality Operations from a recognized institution preferred.
- Minimum 2 years in similar capacity or has work in the managerial Hotel role for a large operating environment and team of people.
- Excellent guest relations, communication skills and problem solving skills.
- Skill of basic computer such as Microsoft Words and Excel is essential.
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